Refund policy

At Bhoomi Fibres, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the following conditions.

Return Eligibility

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with original packaging and tags intact.

  • The item should not show any signs of damage, usage, or tampering.

How to Request a Return

To initiate a return request:

  1. Email us at bhoomifibres@gmail.com

  2. Include your Order Number.

  3. Attach clear photos of the product you wish to return.

Once your request is reviewed, our team will guide you through the next steps.

Damaged, Faulty, or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • A wrong product

Please contact us within 48 hours of delivery with photo proof of the issue.

Depending on the situation, we may:

  • Provide a replacement product (subject to availability)

  • Offer a full or partial refund

  • Arrange a pickup service for the item

Each case is reviewed individually to ensure the best resolution for our customers.

Change of Mind Returns

If you wish to return a product due to a change of mind:

  • Return shipping charges must be borne by the customer.

  • Once the returned product is received and inspected, we will process the refund for the product amount only.

Undelivered or Returned Packages

If a parcel is undelivered and returned to us, the original shipping charges will be deducted from the refund amount.

Important Notes

  • Returns will not be accepted for products that are used, damaged, or altered by the customer.

  • In case a wrong item is delivered due to our error, we will arrange for a pickup and send the correct item or process a full refund after receiving the returned product.